Refund policy

Hemp Hill Return & Refund Policy

Our 30-Day Money-Back Guarantee

At Hemp Hill, we stand behind the quality of our hemp products. We are confident you will love them, but if you are not 100% satisfied with your purchase, you may request a refund under our 30-Day Money-Back Guarantee.

Guarantee Eligibility

  • Timeframe: This guarantee is valid for 30 days from the date your order was delivered.

  • Product Condition: You may return the product, even if it has been opened or partially used, as the guarantee is based on your satisfaction with the product's performance.

  • Limitation: The guarantee applies to one (1) opened unit of any single product type (e.g., one tincture, one pack of gummies) per first-time order. If you purchased multiple of the same item, the others must be unopened and unused to qualify for a full refund.

Initiating a Return

To start a return or request a refund under this guarantee:

  1. Contact Us: Please email our Customer Support team at customerservice@hemphillpharm.com within 30 days of delivery.

  2. Provide Information: Include your Order Number and the reason you are not satisfied with the product.

  3. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for sending your product back to us.

Note: The customer is responsible for all costs associated with return shipping.

Refund Processing

Once we receive the returned product, we will inspect it and notify you of your refund status.

  • Refund Method: If approved, a full refund for the product price (minus any original shipping charges) will be processed.

  • Processing Time: Refunds are issued to your original method of payment within [Insert Your Processing Time, e.g., 5-7 business days]. The time it takes for the credit to post to your bank or credit card account is dependent on your payment provider.

Returns for Damaged or Incorrect Items

If you receive a product that is damaged in shipping or if you were sent the wrong item (a shipping error on our part):

  • Contact Us Immediately: Please email customerservice@hemphillpharm.com within 48 hours of delivery.

  • Provide Evidence: Include your Order Number and clear photos of the damage or the incorrect item.

  • We will cover the cost of return shipping and arrange for a prompt replacement or a full refund.

Disclaimer (Crucial for Hemp/CBD): The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure, or prevent any disease.